Managed IT Services

Maryland's Trusted IT Team Since 2001

Comprehensive IT Services, Unrivaled Support

With 19 years of experience and a smart, friendly in-house IT-team, we can tackle even the most complex needs of growing businesses. Our clients leave us glowing reviews and continue building long-term relationship with our team.


IT Services & Network Support

It’s important to ensure that critical IT systems are always available to support core business functions, but maintaining IT systems with an in-house IT staff can be costly and leave you without expertise in the latest technologies.

Our Managed IT Services provide regular management of systems and networks that keep your PCs, servers and networks up and running, minimizing downtime and maximizing productivity. We’ll build the right managed IT service plan to optimize your business.

Interfacing with vendors, training staff on applications, consulting and designing solutions, repairing workstations and servers, restoring lost files – anything you would want your IT staff to handle, we handle. Simply put, you spend less time wondering what’s covered, and more time running your business.

IT Support Packages

For clients interested in ongoing IT support and monitoring, we offer two support package levels, Gold and Silver. Which is the better fit for you? It depends on how many hours you anticipate needing our services each month. We also offer on-site assessments of your IT infrastructure with a comprehensive report.

IT Gold VIP

When you become a Gold VIP, our certified IT professionals provide your business with three types of support:

  1. Telephone & Helpdesk
  2. Remote Administration & Monitoring
  3. Onsite

When you become a Gold VIP, our certified IT professionals provide your business with three types of support:

Exclusive to Gold VIPs, you are assigned a dedicated point-of-contact to manage your business infrastructure, so we fully understand your company’s current and future IT needs. Gold VIPs prepay for 16 hours of IT services per quarter but can use unlimited support hours without penalty.

Other advantages of becoming a Gold VIP include the following:

  • Lock in our lowest service rate and keep this rate even if you exceed your prepaid hours
  • Receive priority technical support over non-VIP & Silver VIP clients
  • Guaranteed response within 6 business hours from time of call
  • Onsite presence within 1-2 business days (if required)
  • After-hours emergency technical support line that alerts our techs 24/7
  • Save 50% from non-VIP rate (based on 16 hours per quarter)

IT Silver VIP

Silver VIPs lock in a preferred rate for as many IT support hours as your company requires each month.

You also receive priority response time over our non-VIP clients, and your infrastructure receives an hour of monthly, proactive monitoring & maintenance from our certified IT professionals.

Silver VIPs prepay for 3 hours of IT services per quarter but can use unlimited support hours without penalty. Other advantages of becoming a Silver VIP include the following:

  • Lock in a reduced service rate and keep this rate even if you exceed your prepaid hours
  • Receive priority technical support over non-VIPs
  • We provide proactive maintenance & prevention every month

On-Site IT Assessments

When is the last time your company’s hardware and network setup received a “health” checkup? With an IT Assessment, a member of our certified IT staff will come to your place of business to review and document your current technology setup. Upon completion of on-site review, we will provide a written “health” report outlining your current situation, including a risk assessment and a list of recommendations. You are free to address the recommendations internally, or by hiring an outside IT firm such as 270net.

What’s different about 270net IT Support?

Honesty and Integrity:

In a business world where everyone is out to get a piece of your pie, 270net is built on a foundation of providing clients honest, clear, and ethical services in all areas. This is our first and most important priority in relation to our clients.

Expertise:

270net has a wide and deep range of knowledge when it comes to the complex, ever-changing IT landscape. Whether its servers, virtualization, networking, databases, firewalls, or security, 270net has the skills and experience to provide strong support and customized solutions for your business.

Response Time:

270net understands that even the smallest problems can cause major business interruptions. We pride ourselves on our quick response times, and we possess the technical knowledge and ingenuity to provide resolutions promptly.

We Listen Intently, and Speak Clearly:

270net listens to it’s clients and treats their input like gold, making the best recommendations with their input in mind. We speak in a language you can understand, skipping the technical jargon and “geek-speak”, so you can spend less time trying to find out what your IT people are saying, and more time running your business.

The Frederick Keys could not be more pleased with 270net Technologies as our IT partner. They are certainly outstanding solution providers, keeping us on the cutting edge in this ever changing world, and make our business better and better with each passing day

Dave Ziedelis

General Manager, Frederick Keys Baseball

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